Privacy Policy

1. Introduction

11:11 AM Safari Tours ("we", "us", "our", or the "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, arrange tours, and provide customer support
• Communication: To send booking confirmations, travel documents, and important updates about your tour
• Marketing: To send promotional emails about special offers and new tours (with your consent)
• Personalization: To customize your experience and recommend tours based on your preferences
• Legal Compliance: To comply with legal obligations and government requirements
• Safety and Security: To ensure the safety of our clients and prevent fraud
• Business Operations: To improve our services, website functionality, and customer experience
• Analytics: To understand how our website is used and improve our online presence

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. International Data Transfers

As we operate tours across East Africa (Rwanda, Uganda, Kenya, and Tanzania), your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

By providing us with your information, you consent to these transfers. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Secure storage of physical documents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Booking information: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years
• Customer service records: 3 years

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a portable format
• Objection: Object to certain uses of your information
• Marketing: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and recommendations
• Improve our website performance
• Analyze website traffic and user behavior

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites, such as partner hotels, airlines, or tourism boards. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information